This policy applies to every paid plan for a product made by Rorasoft LLP. A product may offer more generous terms on its own pricing page; it will never offer less.
Cancelling a subscription
- Cancel any time from your account settings, or by emailing support@rorasoft.com from your account's email address.
- Cancelling stops the next renewal. You keep access until the end of the period you've already paid for.
- We confirm every cancellation by email.
Refunds
- First purchase. If a paid plan isn't right for you, ask within 7 days of your first payment for that product and we'll refund it in full.
- Annual renewals. If an annual plan renews and you didn't mean it to, ask within 7 days of the renewal and we'll refund it in full.
- Charged in error. Duplicate payments, or charges after you cancelled, are always refunded in full.
- If we close a product. We refund the unused part of any prepaid period.
Outside these cases, payments for a period that has started aren't refundable, but you keep access until the end of that period.
How refunds are paid
To ask for a refund, email support@rorasoft.com with the email address on your account and the invoice number. We reply within two working days. Approved refunds go back to the original payment method, and usually reach you within 5 to 7 working days, depending on your bank.